Automotive services

A world of added value

It may come as little surprise that Warranty is one of our greatest areas of expertise. We have years of experience managing self-funded and insured solutions working with the world’s largest and most secure underwriter. Combine this with our proven track record of delivering warranty sales growth, cost control and service excellence and the results speak for themselves. Today we are one of the leading suppliers of customised used and extended warranty packages worldwide. And we count major brand names BMW, Mazda, Mercedes-Benz, Audi, Nissan, Honda and Volkswagen among our satisfied customers.
 
What do our warranty packages include? A world of added value. We can provide our customers with industry leading web-based technology that is intuitive to use and requires minimal re-keying of vehicle and customer data. It is accessible round the clock, 365 days a year and our dealers will find it quick and convenient to use. In addition, we can offer made-to-order web portals that drive B2B2C warranty activity delivering valuable additional revenue opportunities and customer retention.

So call us today to see what we can do for you!

Pioneers since the beginning

We got it on Telematics when Telematics first took off! Since the year 2000, we have been one of the pioneers of pan-European Telematics-based call centre service delivery - initially with Mercedes (T-Mobile Traffic) and then with Volvo On Call. We were the first assistance company to propose Telematics-based services across as many as 9 European countries. Today, we provide our clients with B-Call and E-Call.

• B-Call is a service that responds to calls made from customers who require assistance and drive a vehicle equipped with a telematics capability black box.

• E-Call is a service that responds to incidents and RTA's if the vehicle warns that an airbag has been deployed. It helps to establish the exact assistance required for the driver and any passengers. E-Call also provides Theft Notification and Stolen Vehicle Tracking solutions.

As an international speciality group within Allianz, we at Allianz Global Assistance can leverage the Group's Telematics platform and technology and offer a complete solution to clients who need it. This includes call centre services as well as the various elements of connectivity, which make up the Telematics value chain: an up and running end-to-end Telematics solution. We can also offer the potential to link these services to extremely competitive pay-per-use motor insurance solutions.

We understand that building customer relations and securing customer loyalty is a dedicated and ongoing process that requires both expertise and a human approach. This is why we provide manufacturers with expert CRM services at all stages of customer relations – pre-sales, sales and after-sales.

Our manufacture -focused call centre platforms make outbound calls to existing or potential manufacturer customers. We pre-qualify potential purchases of new vehicles before passing this information on to the manufacturer dealer network.

Our CRM call centre platforms also manage in-bound calls on behalf of manufacturers to qualify and respond to product / service enquiries from potential customers before passing this information on to their networks.

After a sale is made, our CRM platform operators make outbound calls to existing owners of the manufacturer’s brand. We qualify the customer’s needs, remind them of their 'MOT' or technical control date, and organise and confirm appointments with the network. We also manage sales of add-on services such as Extended Warranties.

Allianz Global Assistance offers its corporate clients :

• extremely cost competitive In-bound and Out-bound telephone services that gives clients more control over their marketing activity and facilitates a 'one view' of customers

• proven ability to help improve lead conversions and consequently increase sales 

• sophisticated customer service provision to optimise customer satisfaction levels
  

Taking care of your tyres

What better way to confront a competitive market than with a comprehensive value-added offer? Our tyre insurance and assistance package does just this. It provides on-the-spot breakdown and towing services. It also covers replacement or repair costs if your tyres have been vandalised or you’ve had the misfortune of hitting a sharp object and puncturing them.

How does it work? It’s very simple. Whenever a customer buys tyres, the manufacturer or vending dealer provides the customer with a tyre mobility certificate. This added value offer has proven its worth many times over. Experience shows that it reinforces brand position, and increases customer satisfaction and the likelihood that they’ll be back to repurchase!

Protecting you from vehicle depreciation

No matter how robust or excellent quality your car, it is destined for depreciation. Depreciation affects virtually all automobiles. So, to help protect you from this market reality, we have designed a solution. It's called Shortfall Insurance, or GAP (Guaranteed Asset Protection), and aims to protect against any financial loss that may be incurred as a result of a total loss of the vehicle due to an accident, fire or theft. It is particularly useful for customers who purchase their vehicle through financing. GAP will pay the difference between the motor insurer's payout and any outstanding financing on the vehicle.

Here’s how it works

Let’s say you paid €15,000 for your car and still owe €14,250. It is stolen and vandalised or has been extremely damaged in an accident, and your motor insurance payout following a total loss is just €10,000. That leaves €4,250 that you still owe on your loan. But with GAP, coverage will be exactly that - €4,250. Your pocketbook is spared and you are protected from the devastating impact of vehicle depreciation.
 
We can also provide Shortfall / Gap Insurance that covers the difference between the motor insurer’s payout and the current retail price of the vehicle, if it has increased since the date of purchase.

Supporting you with a Top Service Plan

We understand that Increased Service Retention is the key to delivering dealer profitability. To this end we can provide service and maintenance administration support that ensures your customers return to you for their servicing for the duration of their contract.
 
Here’s what our Plan delivers:

• Improved Cash flow – We collect monthly payments from your customers and deposit them into your bank account, to optimise cash flow

• Improved customer satisfaction - A service package tailored to meet the individual needs of your customer

• Maintenance of standards - You know the customer’s vehicle will be serviced correctly, maintaining the high standards you expect

• Tailored packages and pricing to meet your and your customer’s needs

• The Service Plan is Web-based so there is no need to purchase any additional software. It is simple and comprehensive and backed by a user-friendly system.

Customer benefits are significant

• The plan is Inflation proof - All service prices are fixed for the duration of the plan

• There are no unpleasant surprises like unexpected high bills when a customer’s car is serviced

• The plan offers Peace of Mind - Your customer knows manufacturer-trained technicians using only genuine approved parts will maintain their car properly 

• There is Ease of payment - Just like many of their household utility bills, customers pay a fixed amount each month by Direct Debit.

Call us to find out more about how our Service Plan really does help you manage your business and your customers.